Terms and Conditions

  1. Introduction

    • Definitions and scope of services

    • Agreement acceptance by users/customers

  2. Services Provided

    • Description of travel services (tours, bookings, transfers, packages)

    • Optional add-ons and third-party services

  3. Booking and Payment

    • Booking procedures and confirmation

    • Deposit, full payment, and payment methods

    • Pricing, taxes, and fees

    • Refund and cancellation terms

  4. Customer Responsibilities

    • Accuracy of information provided by customer

    • Passport, visa, vaccination, and travel document requirements

    • Compliance with local laws and entry conditions

  5. Changes and Cancellations

    • Terms for itinerary changes by customer or company

    • Cancellation policies including any penalties or refunds

    • Force majeure and unforeseen event clauses

  6. Travel Insurance

    • Recommendation to obtain travel insurance

    • Liability limitations if insurance is declined

  7. Liability and Disclaimers

    • Limits of company liability for delays, damage, injury

    • Third-party service providers disclaimer (airlines, hotels, transport)

  8. Conduct and Safety

    • Expected traveler behavior

    • Safety instructions and compliance

  9. Complaints and Dispute Resolution

    • Procedure for lodging complaints

    • Governing law and jurisdiction

  10. Privacy Policy

    • Data collection, use, and protection details

  11. Miscellaneous

    • Intellectual property rights

    • Changes to terms

    • Contact information

This structure can be tailored with specific details of Riyaz Group’s policies and legal requirements. If you want, I can help draft a more detailed Terms of Service document.